Trustindex vérifie que la source originale de l'avis est Google. I decided to make an appointment here for a haircut after reading the reviews and wanting to find an English speaking stylist for a haircut in between getting my balayage done. I am disappointed with my experience- both my haircut and being charged money for an extra service that I did not ask for or know anything about. You can see details of this at the end. I have long fine hair with long layers and some face framing and I just wanted a trim. I felt like my stylist took about 5 minutes to cut my hair and I was noticing he didn’t have the technique or precision that I have seen from other hairstylists on many haircuts I’ve had in the past. He cut it quickly and asked if the length was okay, which it was, and then started blow drying. I had to stop him to ask if he cut layers into my hair and he said just one in the back and he said he could cut more but was explaining why it’s not good to put too many layers into fine hair etc. I am not a hairstylist myself so in the moment I tried to trust that he knew what he was talking about, and it was only important to me that he followed the same cut I had done last time and just trimmed it up. I asked him if what he did was the same as what my hair was before and he said yes, so I thought it would hopefully be okay. He used a blowdryer to style and that looked good, and the final result looked good in the mirror. However, as a few days have passed and I washed and styled my hair as I usually do, I think my haircut is really not good. I definitely didn’t get the normal amount of layers as I should have and now I have the dreaded triangle hair, heavy looking on the bottom- which is not good for fine hair. The cuts around my face framing layers look blunt and do not blend nicely. Also, when I went to pay, I thought I would pay 59 euro based on what I selected in Planity, but he charged me 71 euro. In the moment I thought maybe it was 59 for the cut and shampoo, but then must be an extra 12 for the blowdry (he didn’t provide me with an explanation for the price, but I also did not ask). It also took him several moments to give me the price, which seemed odd at the time. After I left I was feeling odd about this and I checked on planity and sure enough the 59 euro was for shampoo, cut, and blowdry for long hair. I looked in my planity account and it says I was charged the 59 euro for shampoo, cut and blow-dry, and then the extra 12 euro for “Soin Sublime”. I have no idea what this was and I did not ask for it while I was there, and was not told it would be done to me at an additional charge. Apparently it is a “PH Regulating Treatment.” Again, I did not ask for this, did not include it in my appointment request, and was not told about it. Everything was so fast, I don’t even know how there was time for me to have received this additional treatment. This was very disappointing and dishonest. I am unhappy with the haircut which seemed quick and lazy, and I am very disappointed that I was charged an extra 12 euro for a "PH Regulating" service I did not ask for, was not informed about, and quite frankly am not sure it was even administered considering how quick my visit was. The only logical conclusion is he was looking for a way to get more money out of me.
